Frequently Asked Questions

Everything you need to know about your Gelous beauty journey.

How long does shipping take?

We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take up to 10-14 business days depending on your location.

Are Gelous products cruelty-free?

Yes, absolutely. We are committed to ethical beauty, and all our products are 100% cruelty-free and never tested on animals.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return unopened products for a full refund or exchange.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Do your gel polishes require a UV/LED lamp?

Yes, for the best results and a long-lasting finish, our gel polishes are designed to be cured under a standard UV or LED nail lamp.